Name: George Liu
Location: Hong Kong, China
Title: Super User & Operation Specialist, Greencarrier Freight Services
Working at Greencarrier since: 2008
Describe yourself in three words: Loyal, responsible & reliable.
How would you describe your role?
I work as a Super User & Operation Specialist in South China.
What is the most exciting part of your job?
I really enjoy various enquires that come from different parties, such as external customers & internal companies/agents.
What does customer focus mean to you and how do you apply it in your work?
To fulfill & exceed customer expectation, be fast when responding and provide the most suitable carrier option and transportation mode to the customer.
Do you have any tips to customers planning their transportation?
Analyze the advantages and disadvantage of the serval transportation modes, choose the one which fits your shipments the best and look at factors such as transport cost, lead time, warehouse cost, stock level, etc.
How would you describe the Greencarrier Culture?
A kind and warm culture, with a lot of humour & joy. I think it differs a bit from other global organizations.
What are you most proud of in your work?
To have become one of the professional System users/Operation specialists in the Greencarrier Group.