Name: Pierre Ortega
Location: Gothenburg, Sweden
Title: Application Manager, Greencarrier Group
Working at Greencarrier since: 2018
Describe yourself in three words: Open-minded, innovative & achiever.
How would you describe your role?
I am part of the IT team and my role is to ensure that Greencarrier’s strategy is in line with our daily actions within the Application Team. Some of my daily assignments include gathering information to understand the stakeholders’ needs (business, end-users, customers) and, in the end, transform them into high-value IT solutions to our end customers.
What does customer focus mean to you and how do you apply it in your work?
People often think that IT and customer focus are two different things. Yet, we are in the front line when end-users and customers have issues with the systems. As an example, if a customer cannot send an e-booking, we are aware that it might have a lot of business consequences such as losing a lead or generate frustration both for our customer and our colleagues. Being customer focused becomes not only a priority for us, but also a strategic advantage for us as a company. The first step is of course to ensure that we understand and solve the issue internally. Then as a second step we need to constantly focus with our colleagues and customers on what went wrong, why and how we can prevent this situation from happening again in the future, using a continuous learning approach. We do our utmost to be better every day.
Sustainable logistics solutions are close to the heart of Greencarrier. Why should green thinking be important when it comes to logistics solutions?
Logistics play a very important role in today’s economy. Goods are shipped from all parts of the globe. At the same time the current COVID-19 times shows us that the world needs to readapt certain behaviours. That’s why we will all face significant changes in the coming years. The society demands more and more corporate social responsibility, and this is also applicable to logistics. Being green is crucial to improve the world’s future sustainable development. We are accountable for what we do both in our generation and the coming ones.
Do you have any tips to customers planning their transportation?
Build long term partnerships with your partners, study your needs and choose a partner who will give you insights in what you do. Here comes the difference between a supplier and a partner. We live in a fast-paced world and it can be easy to lose focus on what we do by only taking into account the rates and prices. At certain times of the year the demand spikes and everything can be very volatile. In those situations, having a robust long-term partner will allow you to be more successful.
Who should work at Greencarrier?
If you are looking for a company where you can share your passion for logistics, have fun with your colleagues and at the same time have a good work life balance, then Greencarrier is the place!
What are you most proud of in your work?
Recently I read an article on our Greencarrier intranet that made me feel proud. Greencarrier, in cooperation with the organization Heart2Heart, sponsored a heart surgery for an 8-year-old girl from the Fujian Province. Her family couldn’t afford it. Things like this makes you reflect that even if it might sound very anecdotal, that makes you feel good at the end of the day.